French Technical Support

Job Ref: 10628
Sector: Information Technology
Job Type: Temporary
Date Added: 01 August 2018
  • Waterford, Republic of Ireland
  • €23,000 - €24,000 per Annum
    ANNUM
  • Bernie Brady
  • 00353 1 6114343

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Technical Support fluent French and English for international company based in Waterford

Salary is €22,600 + €1,400 language premium per annum. Shift is paid for the night shift (if required to work) and also the weekend shift @ 25%

THE JOB

    • Providing first-level support to Employees for their IT needs, in a friendly, customer-oriented manner.
    • Understanding our caller's technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary.
    • Logging, tracking, prioritising and ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured.
    • Responsible for timely follow-up on outstanding tickets and escalating issues through departmental procedures when required.
    • Collaborating with our Knowledge Management team helping identify common problems, developing and maintaining solutions within the knowledge base.
    • Working with other IT Teams to triage and help resolve outstanding issues.
    • Information sharing with other Service Desk team-members, to assist each other and to continuously raise the bar with the level of support we provide.
    • Contribute to the Service Desks Net Promoter and Customer Effort Score by ensuring Customer Experience is front and centre of every interaction.
    • Participate in focus groups and/or pilots for the on boarding of new products and services with the Support Services team, providing feedback from both a user and support perspective.
    • Maintaining a positive and professional demeanour and portray the company in a positive light.
    • Availability to provide Service Desk back up in situations including absence cover, BCP and rollouts.
    • JOB REQUIREMENTS:

      Minimum: Leaving Certificate and Certificate/FAS Course

      Ideally Comptia A+ Certified]

      French & English essential (spoken & written)

      Experience: Contact Centre Experience is an advantage but not a necessity.

    • problem solving

        • Customer Centre focus
        • Solution orientated
        • Demonstrates clear and professional communication skills
        • Experience working with high performing teams

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
31/08/2018 15:57:15
EUR 23000 23000.