Customer Service Advisor - Call Centre

We are delighted to announce that we have partnered with my client in the search for professional and enthusiastic people to work a Call Centre located in Shannon Co. Clare.

We are recruiting for Customer Service Advisors to supplement the core customer service workforce on a full time basis

IRC has a long standing relationship with my client and we are proud to see so many of our staff build their careers within the business.

This opportunity is based in Shannon, please note that this opportunity is not suited to remote working and you will be required to work on site.

If you have customer service experience or helpdesk experience and you're seeking an exciting career move then this could be an amazing opportunity for you. We are seeking a Customer Service Advisor to provide superior level customer service and business support to our client's customers using the client's service offering. This CS Advisor role comes with a generous salary and excellent benefits package.

Due to the nature of this role, we are looking for people who speak another language in addition to English. During your application, you will be asked to confirm the second language you speak, in addition to English only speakers.

To be successful in the role, you will need the following:

• Two years proven customer service experience in an agile environment.
• A 2nd level education.
• Excellent self management skills.
• The ability to collaborate within a team.
• An approachable personality
• IT proficient.
• Exceptional understanding of reporting tools
• Must be available to work shifts between 6am and 5pm Monday to Friday

We can offer you:

• Flexible shift patterns.
• Competitive hourly rate.
• Development and training.
• Full time hours.
• Yearly salary increase based on performance.
• The incentive program, which currently runs at 1% per month once probation has been passed.
• After 12 months, up to €1000 contribution towards Health Insurance , paid monthly through your salary.
• After 12 months there will be a 10% contribution to pension.
• Gym Membership for Ryano's fitness Shannon. 20 days annual leave + 10 bank holiday

Guidant IRC is acting as an Employment Agency in relation to this vacancy.