IT Support - On Site

IT Support - On Site
  • Competitive
  • Temporary
  • Shannon, Clare, Republic of Ireland Shannon Clare 4Munster NA
Job Ref: CM10012023
Sector: Information Technology
Date Added: 10 January 2023

IRC have partnered with a long standing client once again to bring this brand new and exciting role to market. We are looking to bring in an On Site IT Support Officer to work alongside a dynamic team based in Shannon, Co. Clare!

Principal Accountabilities

IT Services:

  • First Level Support for all EKAS IT related issues.
  • Manage all IT ticket creation through to closure.
  • Quickly analyze and troubleshoot IT issues through to resolution.
  • Work with and build relationship with IT IE and the IT helpdesk for quick support where needed.
  • Assist in setting up and maintaining reports from our various systems.
  • Set up and maintain inboxes and permissions.

Tool Support:

  • First Level support for all site related application issues.
  • Liaise and network with IT IE, IT helpdesk and external vendor for support where required.
  • Identify opportunities for improvements and increased efficiencies.
  • Support EKAS CSD Manager on day to day running of tools.
  • Support EKAS CSD Manager on logins/permission requests on a daily basis.
  • Support as required on implementation of systems ( UAT, roll out of new features)

Telecoms and Other:

  • First level support for all site related Telecoms problems.
  • Able to quickly analyze and troubleshoot Telco issues.
  • Set up and maintain all phone logins, and terminals
  • Set up and maintain all EKAS phone lines as required.
  • Facilitate reports from IQ when required.

Network Management:

  • Manage the size and archiving of the EKAS shared drives.
  • Grant folder permission as requested.

Asset Management

  • Manage EKAS IT inventory
  • Keep inventory list up to date - this includes all hardware and license

Knowledge, Skills and Experience


IT Skills :

  • Expert Knowledge of Windows 10 and MS Office 365.
  • Keep up to date with recent Windows operating systems.
  • Some understanding of MySQL and VBA , HTML would be an advantage
  • Understanding of IP Phone setup.
  • Understanding of printer / fax setup

Excellent written and oral communication skills.

Ability to learn, take instruction and communicate feedback

Strong understanding of reporting tools and techniques.

Ability to operate and communicate in a structured manner.


  • Proven analytical skills
  • Strong Interpersonal skills
  • Passion to provide excellent customer service
  • Strong problem solving capability
  • Desire to get the job done
  • Strong negotiation and influencing skills
  • Strong people motivator
  • Proven Self starter
  • Right first time philosophy
  • Stress resistant
  • Flexible

We can offer you:

  • Generous annual leave entitlement
  • Competitive salary
  • Bonuses
  • Incentives
  • Career progression
  • On the job training

Guidant IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
09/02/2023 12:51:39
EUR Annum
Contact Consultant:
Ciara Murphy

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