IT Support - On Site

IRC have partnered with a long standing client once again to bring this brand new and exciting role to market. We are looking to bring in an On Site IT Support Officer to work alongside a dynamic team based in Shannon, Co. Clare!

Principal Accountabilities

IT Services:

• First Level Support for all EKAS IT related issues.
• Manage all IT ticket creation through to closure.
• Quickly analyze and troubleshoot IT issues through to resolution.
• Work with and build relationship with IT IE and the IT helpdesk for quick support where needed.
• Assist in setting up and maintaining reports from our various systems.
• Set up and maintain inboxes and permissions.

Tool Support:

• First Level support for all site related application issues.
• Liaise and network with IT IE, IT helpdesk and external vendor for support where required.
• Identify opportunities for improvements and increased efficiencies.
• Support EKAS CSD Manager on day to day running of tools.
• Support EKAS CSD Manager on logins/permission requests on a daily basis.
• Support as required on implementation of systems ( UAT, roll out of new features)

Telecoms and Other:

• First level support for all site related Telecoms problems.
• Able to quickly analyze and troubleshoot Telco issues.
• Set up and maintain all phone logins, and terminals
• Set up and maintain all EKAS phone lines as required.
• Facilitate reports from IQ when required.

Network Management:

• Manage the size and archiving of the EKAS shared drives.
• Grant folder permission as requested.

Asset Management

• Manage EKAS IT inventory
• Keep inventory list up to date - this includes all hardware and license

Knowledge, Skills and Experience

Essential:

IT Skills :

• Expert Knowledge of Windows 10 and MS Office 365.
• Keep up to date with recent Windows operating systems.
• Some understanding of MySQL and VBA , HTML would be an advantage
• Understanding of IP Phone setup.
• Understanding of printer / fax setup

Excellent written and oral communication skills.

Ability to learn, take instruction and communicate feedback

Strong understanding of reporting tools and techniques.

Ability to operate and communicate in a structured manner.

Personal:

• Proven analytical skills
• Strong Interpersonal skills
• Passion to provide excellent customer service
• Strong problem solving capability
• Desire to get the job done
• Strong negotiation and influencing skills
• Strong people motivator
• Proven Self starter
• Right first time philosophy
• Stress resistant
• Flexible

We can offer you:

• Generous annual leave entitlement
• Competitive salary
• Bonuses
• Incentives
• Career progression
• On the job training

Guidant IRC is acting as an Employment Agency in relation to this vacancy.