If you have customer service representative experience or helpdesk experience and you're seeking an exciting career move, this could be a fantastic opportunity for you. We are seeking a Customer Service Advisor to provide superior level customer services and business support to our client's customers using the DHL European Key Account Support (EKAS) service offering. This CS Advisor role comes with a generous hourly rate of pay.
As a Customer Experience Advisor, you will contribute positively to the EKAS team's work efforts under the instruction and management of the EKAS Supervisors and Manager to ensure optimal levels of productivity at all times.
If you were already in this CS role, here are some of the things you would have been doing this week:
- Receiving, comprehending, and being able to communicate instruction from management
- Managing work activities assigned in line with time-lines and objectives set
- Providing continual and structured feedback to management on all work activities, team issues, and office-related issues
- Learning and applying all IT tools and systems required to complete the job at hand
Due to the nature of this role, we are looking for people who speak another language in addition to English. During your application you will be asked to confirm the second language you speak.
To succeed in this CS Advisor job, you will need two years of proven customer service experience in an agile environment. You should also have a high school education and excellent self-management, collaboration, and an approachable personality. You will also need to have an exceptional understanding of reporting tools and techniques and excellent PC skills.
To apply for this role as a Customer Service Advisor, please complete our quick and easy chatbot and our recruitment team will be in touch with next steps.
IRC is acting as an Employment Business in relation to this vacancy.
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