Senior Quality Controller Spanish/Portuguese

Job Ref: JB004
Sector: Information Technology
Job Type: Temporary
Date Added: 13 September 2018
  • Mayo, Republic of Ireland
  • €40,000 per Annum
    ANNUM
  • Jamie Byrne
  • +0035316610644

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Responsibilities:

  • Manage the performance of "cloud based" Map Analysts.
  • Quality improvement ownership of Map Analysts located in defined markets.
  • Research and understand the intent of users when completing search tasks on mapping applications.
  • Understand and interpret mapping guidelines for Mapping Analysts..
  • Measure adherence of analysts to guidelines, utilising performance data from a variety of sources.
  • Create assignments for in-market Moderators and oversee quality and task completion time.
  • Conduct root cause analysis of performance issues on an on-going basis with follow-up through the design, implementation and results measurement of quality improvement programs, providing reports and recommendations to management.
  • Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes.
  • Communication with internal peers and external customers with a focus on continuous improvement in a Quality environment
  • Auditing internal QA processes and work items ensuring consistent work processes are being adhered to.
  • Mentoring team members on quality improvement initiatives.

General Skills & Expectations:

  • Strong leadership, interpersonal and communication skills.
  • Ability to build strong relationships with customers and peers.
  • Experience of working closely with customers to bring processes improvements that mutually benefit both parties.
  • Previous quality or performance management experience preferably in a Multinational environment.
  • Must have lived in North America for a number of years and have a good understanding of American culture and geography.
  • Bi-lingual candidates with English & Spanish/Portuguese preferred.
  • Ability to multitask work assignments, meet customer deadlines and deliver results within a fast-paced environment.
  • Ability to educate and motivate a cloud based Mapping Analysts to complete mapping assignments.
  • In depth understanding of popular consumer map search applications.
  • Extensive knowledge of consumer expectations when analysing results to map searches.
  • Strong creative thinking and problem-solving skills.
  • Confidence and experience using internet based technologies and online research.
  • Time management and organisation skills are essential.

Technical Skills & Expectations

  • The successful candidate must have advanced Microsoft Office skills, especially Excel.
  • Experience with SQL an advantage.
  • Working knowledge of Share Point an advantage.
  • Experience of content authoring tools such as Adobe Captivate a advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience of working with Apple technologies and applications.
  • Have a passion for picking up new skills and sharing ideas and improvements with team members.

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
13/10/2018 11:56:37
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