Quality Controller-US Market

Job Ref: JB005
Sector: Information Technology
Job Type: Temporary
Date Added: 13 September 2018
  • Mayo, Republic of Ireland
  • €30,000 per Annum
  • Jamie Byrne
  • +0035316610644

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  • Work within a global team of Quality Controllers, while having specific ownership for the United States Market.
  • A key responsibility of the role is to provide language and cultural expertise of Indonesia for the business and customers, including how users interact with global search engines.
  • Manage the performance and regularly interact with a large number of work-at-home "cloud based" resources in the US, who work on projects to improve internet search results.
  • Measure adherence of resources to strict sets of guidelines and rules, utilising performance data from operating systems.
  • Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
  • Manage the design, implementation and delivery of Indonesian-specific training, through web-based eLearning materials, online video production and webinars.
  • Communicate with peers to leverage best practice and consistency across all markets.
  • The role will require a high degree of confidence and experience using internet-based technologies and online research.

General Skills & Expectations:

  • The successful candidate will have lived and worked in US recently, for at least 3 years.
  • Must have deep familiarity with current and historical business, media, sport, news, social media and cultural affairs of the US market.
  • Must have a strong working knowledge of the internet and social media.
  • Demonstrate verbal, written, listening and organisational skills.
  • Time management and organisation skills are essential.
  • 3rd Level Qualification essential.
  • Must have at least 3 years post qualification, relevant experience.
  • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
  • Background in a quality or performance management roles or organisations preferred but not essential (2-3 years in a multinational work environment).
  • Ability to collaborate both internally and externally of the Quality function is essential.

Technical Skills & Expectations

  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint.
  • Practical experience with SQL an advantage.
  • Working knowledge of SharePoint an advantage with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
  • Experience designing and delivering eLearning content an advantage

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
13/10/2018 15:17:19