Service Lead 3D Printer

Sector: Industrial & Logistics
Job Type: Contract
Date Added: 03 April 2019
  • Dublin, Republic of Ireland Dublin Dublin 1Dublin 24
  • €50,000 - €55,000 per Annum
  • Jamie Byrne
  • +0035316610644
Irish Recruitment

Quick Apply

Submitting application, please wait..

Request a callback

Send To A Friend

Job Purpose:

Support the development of Henkel's 3DP services offering and manage the services ex. Dublin

Reports to:

Technical 3D Manager


  • Support the launch and roll-out of Henkel services in the field of Additive Manufacturing
  • Deliver 3DP services in line with customer expectations
  • Consult with Application Engineers and ensure appropriate solutions are provided to customers.
  • Ensure all necessary documentation is completed accurately and in a timely manner.
  • Communicate schedules to stakeholders
  • Assign print requests to team members taking into consideration technical requirements and printer capability & capacity.
  • Maintains print request workflow by monitoring all steps in the process
  • Collect data and compile reports
  • Ensure the services team has access to all relevant raw materials, post-processing solutions and equipment necessary for smooth running of printing processes.
  • Troubleshoot issues with printing processes.
  • Conduct reviews of the printing processes and identify areas for improvement
  • Become an expert on Henkel & partner 3D printers
  • Ensures all relevant safety and quality standards are adhered to


  • Previous experience working with a range of 3D printers is necessary
  • Experience in customer facing role is desirable
  • Demonstrated problem solving and troubleshooting skills
  • Demonstrated ability to create and follow schedules/planning and organization skills
  • ICT literacy to deal with various scheduling /reporting programs
  • Support sales projects to achieve sales growth targets for 3DP
  • Support Technical Customer Service team to provide printing solutions to customers
  • Develop and maintain the print request workflow by monitoring and streamlining all steps
  • Monitor and maximize printer utilization rates
  • Provide completed print requests to end customers in a timely and cost efficient manner
  • Ensure all relevant documentation is provided.

IRC is acting as an Employment Business in relation to this vacancy.

Irish Recruitment
03/05/2019 16:01:15
EUR 50000 50000