Customer Service - French/Italian/Spanish

Job Ref: JC4144
Sector: Customer Services & Call Centre
Job Type: Contract
Date Added: 28 March 2019
  • Shannon, Clare, Republic of Ireland Shannon Clare 4Munster Shannon
  • €25,000 - €30,000 per Annum
    ANNUM
  • Joyce Coffey
Irish Recruitment https://www.irishrecruitment.ie https://www.irishrecruitment.ie/-/media/irishrecruitment/logos/irc-logo-80px-height.png

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Duties:

  • Manage Inbound\outbound contacts on request, via phone, email and other applications.
  • Order Critical List management, proactively manage communication in timely manner.
  • Order Cancellation file management, proactively manage communication in timely manner.
  • Order Management, Liaise with Customers directly regarding status of anomaly orders.
  • Provide regular recommendations on process, tools and business improvements
  • Suggest areas for improvement in internal processes along with possible solutions.
  • Work closely with Client, Customer experience and account team to improve the processes of our existing customer service
  • Create and monitor internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order

What you'll need to succeed:

  • Minimum 2 years of experience in Customer Service Operations
  • Excellent customer service skills and ability to problem
  • Ability to respond appropriately to problem requests and test fixes to ensure problems have been adequately resolved
  • Proficiency with database management and software programs
  • Ability to prioritize and work in a fast paced environment
  • Supportive of company standards by collaborating, communicating, and cooperating with internal staff members and external clients in a timely and professional
  • Excellent written and verbal communication skills
  • Language Requirement : French / Spanish / Italian

*Please note you must have previous experience in a Customer Service Department to be considered for this role

IRC is acting as an Employment Business in relation to this vacancy.

Irish Recruitment
27/04/2019 14:19:21
EUR 25000 25000