Complaint Handler

Job Ref: JMIRC
Sector: Accountancy & Finance
Job Type: Contract
Date Added: 22 November 2018
  • Dublin City Centre, Dublin, Republic of Ireland 1Dublin
  • Competitive
  • Jennifer Maher
  • 0035314315
Irish Recruitment

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Purpose of Role;

Investigation and responding to customer complaints received via telephone and written correspondence. Conduct Root Cause Analysis to understand where our service may have failed customers and liaise with management and the relevant business area to implement changes to prevent future re-occurrence. Provide advice and support to our internal customers to assist them in resolving complaints at source.

Accountability's for this role;

  • Fully investigate all complaints
  • conduct Root Cause Analysis on all complaints, liaise with management to implement changes to prevent re-occurrence
  • Identify areas for improvement on foot of of customer complaints
  • Seek advice from Bank's legal Department where appropriate
  • Liaise with the Areas Offices, Branches and Departments as part of investigation process
  • Ensure all complaints are dealt with efficiently and are fully compliant with the Banks policies and procedures
  • Provide support and advice to internal customers to assist in resolving complaints at source
  • Be able to work in a challenging and pressurised environment
  • Professional telephone manner
  • Excellent letter writing skills
  • ability to build strong relationships
  • Be Proactive
  • Be flexible in response to changing work demands
  • Work well within a team
  • Clear communicator


  • Keyboard and Computer skills
  • Excellent organisational skills
  • Knowledge of ail products, services and procedures
  • Strong problem solving and analytical skills
  • APA, QFA or grandfathered preferable - applicants in the process of attaining the APA also considered

IRC is acting as an Employment Business in relation to this vacancy.

Irish Recruitment
22/12/2018 11:58:40