Learning and Development Manager

Job Ref: L&D08SK
Sector: Customer Services & Call Centre
Job Type: Temporary
Date Added: 10 July 2018
  • Limerick, Republic of Ireland
  • €35,000 - €40,000 per Annum
    ANNUM
  • Sharon Kiely
  • 061 462 435

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IRC are actively recruiting for a Learning & Development Manager for one of our Limerick based clients

REQUIRED SKILLS AND EXPERIENCE

- At least two years experience working in a Contact Centre Environment

- Experience in delivering training programs via online learning

- Experience in providing L&D support in a remote agent contact centre

- Good knowledge of Quality/Process Improvement techniques

- Experience in using online team collaboration tools

- Understanding of coaching tools for remote agents

- Solid understanding of Adult Learning principles

- High level of energy, drive, enthusiasm, initiative and commitment

- Excellent communication, consulting, influencing and interpersonal skills.

- Professional demeanour with strong organisation and planning skills

- This position will be of interest to candidates with a proven interest in learning and training who want to broaden their experience in this area.

CORE COMPETENCIES

- Listening & Communication

Demonstrates an ability to listen and incorporate appropriate and varied communication into training events and dialogue with Learning & Development stakeholders.

- Motivational Skills

Creates a climate of support for learners and uses personal influencing skills to promote Learning & Development across the organisation.

- Personal Development

Is committed to personal development both in the subject area and in training process skills. Analyses own performance and actively seeks feedback.

- Online/Virtual Skills

Very comfortable delivering L&D solutions as well as engaging & motivating employees in a remote online way

If interested please send your CV to Sharon today at Sharon.Kiely@irishrecruitment.ie or call her today on 061 462 435

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
09/08/2018 10:27:52
EUR 35000 35000.