Key Responsibilities Diagnose the cause of customer issues and resolve in real time wherever possibleAchieve efficiency targets and customer satisfaction targetsFollow agreed lines of escalation...
- Diagnose the cause of customer issues and resolve in real time wherever possible
Achieve efficiency targets and customer satisfaction targets
Follow agreed lines of escalation for all Customer Service issues
- Deal with service queries in a prompt and professional manner
Skills & experience
Customer service experience
Ability to work to designated individual and team targets
- Excellent Communication, telephone and computer skills required
Some IT Knowledge
Customer Service and Commercial Awareness
Communication skills - Interpersonal and Written
Judgement & Decision-Making
- Fluent English (written & spoken)
If you are interested in such a position, please email Mai.email@example.com
IRC is acting as an Employment Agency in relation to this vacancy.