Overnight Customer Service Executive

Job Ref: mof2706
Sector: Information Technology
Job Type: Temporary
Date Added: 27 June 2018
  • Limerick, Republic of Ireland
  • €32,000 - €32,500 per Annum
    ANNUM
  • Mai O'Farrell
  • 00353616610644

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WHO YOU ARE

  • Incredibly empathetic and understanding
  • Cool and calm under pressure
  • Naturally curious
  • Word-savvy
  • Passionate
  • Agile

WHAT YOU'LL DO

  • Deliver high-quality service across multiple support platforms (email, chat, phone)
  • Be a passionate advocate for the company
  • Show empathy to customers
  • Build loyalty among new customers
  • Triage issues and escalate them when necessary

REQUIREMENTS

  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • Work time will be overnight, 5x8 hour shifts per week.
  • Weekend shifts are required.

If you are interested, email me today at mai.ofarrell@irishrecruitment.ie

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
27/07/2018 09:03:50
EUR 32000 32000.