Audio Visual Technician

Tech company based in Dublin City Centre looking to hire an Audio-Visual Technician.

12-month rolling contract.

Day rate negotiable DOE; approx. 170 - 210 euro per day

Job Description:

· Supporting IT equipment in large corporate environment for top executives in the company

· Provide onsite coverage and support at designated locations during core business hours by site.

· Dedicated A/V support other deskside responsibilities

· Installation of software applications

· Troubleshooting and resolving software issues at the level defined

· Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc.

· Complete proactive repairs as needed, typically categorized by health checks

· Complete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures.

· Provide smart hands support to groups responsible for the AV Strategy and Network services

· Collaborate with onsite monitoring/network team to diagnose and repair network issues with AV equipment

· Pre-Meeting support

· Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicable

· Tracking, monitoring and managing tickets to provide accuracy and adherence to service levels in client ticketing tool

· Desktop/laptop tech support (Mac and PC)

· Windows 7/10/11 operating systems

· Support mobile devices, printers, scanners, wireless, VPN, etc.

· IMAC Support - IT equipment Install/Move/Add/Change

· Maintain system configurations and documentation

· Backup, restoration, and migration of user data

· Ability to research and follow appropriate KB articles

· Ability to work on-call and other after-hours support needs

· May provide Executive support

· Various other tasks associated with deskside services

· May need to be available to provide support at other client locations as needed

· Other duties as assigned

Requirements:

· Experience supporting AV Conferencing Systems

· Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware

· Experience supporting remote facilities and users

· Excellent verbal and written communication skills

· High level of professionalism and strong personal interaction skills

· Ability to perform in-depth research and troubleshooting for complex technical issues

· Ability to prioritize and complete all work tasks with minimal supervision

· Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

· Ability and willingness to learn new technologies

· Deskside / Desktop / End User Computer experience, ideally in a corporate environment

· Proven ability to handle challenging, rapid-response user support

· Proven ability to balance, prioritize and organize multiple tasks

· High School Diploma (requiredd)

Guidant IRC is acting as an Employment Agency in relation to this vacancy.