Desktop Support

IRC have partnered with a Financial Services Company in Dublin who are looking to hire a Desktop Support Engineer.

Duties

• Responsible for the resolution of desktop related incidents in line with appropriate Incident Resolution SLA's and KPI's.
• To provide a high quality and professional IT service with a high level of customer focus.
• Raise/update/close calls in incident/request system which are fully descriptive and reverting immediately to requestor if description is unclear
• Responsible for the creation/update of knowledge articles to ensure that resolutions are of the desired quality, well communicated and approaches are standardised.
• Eyes and hands for the remote Server team on residual server estate
• Demonstrate good interpersonal skills and effective communication, internally and externally.
• Demonstrate a good level of technical capability, knowledge and effective incident resolution skills.
• Carry out compliance and risk assessments on all hardware and VM's
• Ability to prioritise workload.
• Work effectively with other team members within IT Services as a whole and with 3rd Party Suppliers to resolve client issues.
• Driving improvements for more efficient ways of working.
• Recommend new technological solutions.
• Investigate and produce root cause analysis on high impact and high volume issues.
• Follow Processes and Procedures accurately.
• Carry out planned change and upgrade activities.
• To provide on call duties as required by team rota
• Must be a self-starter and willing to learn new things
• Must be reliable and have good attendance
• Any other reasonable request.

Essential

• A minimum of 2 years experience in a Desktop Support role or similar.
• Experience of Ghost/SCCM imaging systems
• Understanding of Microsoft client/server infrastructure in particular Active Directory (AD)
• Experience of level 1 and 2 printer/MFD/fax support
• Experience of LANdesk and/or similar remote/compliance support tools
• Strong understanding of Microsoft client operating systems
• Must be organized and able to quickly adapt to new situations and changing priorities
• Must have a good attitude and strong work ethic
• Experience of VMWare tools to include building and maintaining VDI
• Provide level 2 on virtual server environment
• Provide level 1 on network infrastructure
• 24/7 on call
• Managing 3^rd party suppliers

Desirable

• An understanding of ITIL best practices
• Experience of LANdesk and similar remote support tools
• Avaya telephony and call recording systems
• Experience/understanding of Net Backup system and processes
• Wi-Fi enabling capability
• Patching and AV installs
• Server management
• Kofax Scanning maintenance
• DR experience with site telephony/data switches

Personal Attributes

• Excellent communication / interpersonal skills
• Ability to work on own initiative as well as part of a team

If interested please send your CV via the link.

Guidant IRC is acting as an Employment Business in relation to this vacancy.