Desktop Support

Desktop Support
  • €150 - €200 per Day
    DAY
  • Contract
  • Dublin, Republic of Ireland Dublin Dublin 1Dublin
Job Ref: QM1060
Sector: Accountancy & Finance
Date Added: 22 June 2022

IRC have partnered with a Financial Services Company in Dublin who are looking to hire a Desktop Support Engineer.

Duties

  • Responsible for the resolution of desktop related incidents in line with appropriate Incident Resolution SLA's and KPI's.
  • To provide a high quality and professional IT service with a high level of customer focus.
  • Raise/update/close calls in incident/request system which are fully descriptive and reverting immediately to requestor if description is unclear
  • Responsible for the creation/update of knowledge articles to ensure that resolutions are of the desired quality, well communicated and approaches are standardised.
  • Eyes and hands for the remote Server team on residual server estate
  • Demonstrate good interpersonal skills and effective communication, internally and externally.
  • Demonstrate a good level of technical capability, knowledge and effective incident resolution skills.
  • Carry out compliance and risk assessments on all hardware and VM's
  • Ability to prioritise workload.
  • Work effectively with other team members within IT Services as a whole and with 3rd Party Suppliers to resolve client issues.
  • Driving improvements for more efficient ways of working.
  • Recommend new technological solutions.
  • Investigate and produce root cause analysis on high impact and high volume issues.
  • Follow Processes and Procedures accurately.
  • Carry out planned change and upgrade activities.
  • To provide on call duties as required by team rota
  • Must be a self-starter and willing to learn new things
  • Must be reliable and have good attendance
  • Any other reasonable request.

Essential

  • A minimum of 2 years experience in a Desktop Support role or similar.
  • Experience of Ghost/SCCM imaging systems
  • Understanding of Microsoft client/server infrastructure in particular Active Directory (AD)
  • Experience of level 1 and 2 printer/MFD/fax support
  • Experience of LANdesk and/or similar remote/compliance support tools
  • Strong understanding of Microsoft client operating systems
  • Must be organized and able to quickly adapt to new situations and changing priorities
  • Must have a good attitude and strong work ethic
  • Experience of VMWare tools to include building and maintaining VDI
  • Provide level 2 on virtual server environment
  • Provide level 1 on network infrastructure
  • 24/7 on call
  • Managing 3rd party suppliers

Desirable

  • An understanding of ITIL best practices
  • Experience of LANdesk and similar remote support tools
  • Avaya telephony and call recording systems
  • Experience/understanding of Net Backup system and processes
  • Wi-Fi enabling capability
  • Patching and AV installs
  • Server management
  • Kofax Scanning maintenance
  • DR experience with site telephony/data switches

Personal Attributes

  • Excellent communication / interpersonal skills
  • Ability to work on own initiative as well as part of a team

If interested please send your CV via the link.

Guidant IRC is acting as an Employment Business in relation to this vacancy.

Irish Recruitment https://www.irishrecruitment.ie https://www.irishrecruitment.ie/-/media/irishrecruitment/logos/irc-logo-80px-height.png
22/07/2022 12:37:58
EUR 150 200 Day
Contact Consultant:
Quincy McNamara

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