Customer Support Agent - Overnights

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Community Support Representative - English Speaking - Overnight

WHO YOU ARE

  • Incredibly empathetic and understanding.
  • Cool and calm under pressure. You have superior organisational skills, integrity, and great follow-through on tasks.
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
  • Word-savvy. You're eloquent and able to strike the perfect tone,
  • Passionate.
  • Agile. You can move quickly with care. You embrace change and can absorb new information with ease.

REQUIREMENTS

  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills.
  • Passion for helping others
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • Work time will be overnight, 5 eight hour shifts per week.
  • Weekend shifts are required.

PREFERRED QUALIFICATIONS

  • Bachelor's degree or college experience preferred.
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
02/08/2018 16:46:17
EUR 32400 32400.