About this Role:The key purpose of the Operations Manager is to deliver all aspects of business processes, efficiencies and performance analysis to drive operations teams...
Irish Recruitment Consultants are looking for a Commercial Servicing Relationship Manager to work for one of our key clients in the financial sector.
The ideal candidate would be an individual that has a strong financial background while also coming from a very strong customer service background.
Your role would involve:
- Portfolio and/or credit management
- Overall management and responsibility for a dedicated list of customers/clients
- Negotiating with customers/clients
- Developing work strategies and/or loan restructuring options for each account
- Organising and attending face-to-face meetings with borrowers and their representatives
- Customer service - dealing with service queries
- Credit management
- Analysis and Reporting
Key Performance Indicators:
- Progression of actions along a set pipeline
- Cash collections
- Accuracy and timeliness of reports
- Call quality audits
- Financial degree and/or working background
- Customer service experience - call centre based
- Strong negotiation and influencing skills
If interested please send your CV to email@example.com
IRC is acting as an Employment Agency in relation to this vacancy.