Multilingual Customer Service Agent

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IRC is recruiting for a Multilingual Customer Service Agent to join one of our clients Account Management Teams in Shannon. This role will support one of our clients large Enterprise customers.


  1. Receive, comprehend and be able to communicate instruction from management.
  2. Manage work activities assigned in line with time lines and objectives set.
  3. Provide daily continual and structured feedback to management on all work activities, team issues and or office related issues.
  4. Learn and apply all IT tools and systems required to complete the job in hand.
  5. Learn, apply and communicate product knowledge, transit times knowledge, booking related knowledge, track and trace knowledge and complaint handling and claims handling knowledge to expert levels.
  6. As identified by management, produce and analyse reports and data in line with requirements (be that on internal systems or Microsoft Office tools or other systems).
  7. Liaise with Office Manager to ensure the office equipment is in full working order and regularly maintained at all times. Equipment includes office fax, phones, PCs, printers, stationery provisions etc.
  8. Monitoring email address hourly and ensure tasks are managed in a timely manner.
  9. Assist with the maintenance of the intranet folder data for the client ensuring correct content, use, and distribution of information within it.
  10. Assist with the development of procedures and processes in conjunction with Supervisor and/or Manager.
  11. Escalate customer issues from self, team or customer in a professional manner by receiving and communicating the information to the Supervisor and/or Manager. Act as Supervisor and/or Manager instructs to re-install the customer's faith in the client and avoid further escalation to claims
  12. Ad-her to all standards and procedures to ensure that business effectiveness and customer service quality remain at a superior level
  13. Handle any other business tasks assigned by Supervisor and/or Manager in line with instruction given.

What you'll need to succeed:

  • Minimum 2 years of experience in Customer Service Operations
  • Excellent customer service skills and ability to problem
  • Ability to respond appropriately to problem requests and test fixes to ensure problems have been adequately resolved
  • Proficiency with database management and software programs
  • Ability to prioritise and work in a fast paced environment
  • Supportive of company standards by collaborating, communicating, and cooperating with internal staff members and external clients in a timely and professional
  • Excellent written and verbal communication skills
  • Language Requirement: Fluency in English and German or Polish or French

If interested please send your CV to

IRC is acting as an Employment Agency in relation to this vacancy.

Irish Recruitment
16/06/2019 15:07:23
EUR 23000 23000