Responsibilities: Manage the performance of "cloud based" Map Analysts.Quality improvement ownership of Map Analysts located in defined markets.Research and understand the intent of users when...
On-site Resource required...
- Drive service excellence as a member of the Emerging Services Department
- Deliver high levels of performance, customer service and a fantastic experience for Emerging Services customer base.
- Provide an effective and efficient service to our Key customers via agreed service levels.
- Own and drive individual projects and activities within Emerging Services Department focused on process re-engineering, efficiency optimisation and innovation.
- Instil a strong customer focused mindset within the team to both ensure adherence to SLA's and delivery of an exceptional customer experience to our clients
- Responsible for a broad remit of Emerging Services processes and activities
- Proactively manage any anticipated or actual escalations
- Provide a single point of contact for all enquiries
- Take ownership of customer issues and use initiative when problem solving - make things happen
- First point of contact on-site while also supporting the Corporate Account Managers and Corporate Support Executives. Handle escalated customer issues from them as they arise, offer advice and expertise
IRC is acting as an Employment Business in relation to this vacancy.