Irish Recruitment Consultants are looking to hire a Team Leader for one of our clients. The successful candidate will manage a team of multilingual agents.Duties:Managing...
Irish Recruitment Consultants are looking to hire a Team Leader for one of our clients. The successful candidate will manage a team of multilingual agents.
- Managing and leading a team of employees
- Communicating company and sales goals, safety practices, and deadlines to the team
- Motivating team members and assessing performance
- Providing help to management, including hiring and training, and keeps management updated on team performance
- Communicating concerns and policies among management and team members
- Answering team member questions, helping with team member problems, and overseeing team member work for quality and guideline compliance
- Developing strategies to promote team member adherence to company regulations and performance goals
- Conducting team meetings to update members on best practices and continuing expectations
- Generating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints when required
For more information or if you wish to apply please contact Sharon on email@example.com
IRC is acting as an Employment Agency in relation to this vacancy.